Tips for Buying a New ComputerIf you are thinking about purchasing a new computer to run Chief Architect, here are some things to keep in mind while shopping around:Most rendering is performed by the video card.Gaming cards are best suited to handle renderings in Chief Architect. A gaming card with 4 GB or more of dedicated onboard memory can improve your 3D rendering and response times. Video cards such as NVIDIA GeForce GTX/RTX series or AMD Radeon RX series work well (workstation cards are not recommended).If you plan to run a virtual reality headset, make sure to verify the system requirements from your VR headset manufacturer.Ray Traces and some artistic rendering techniques (watercolor, painting) are performed by your system CPU, not your video card.
The number of processor cores available is the most important factor in improving the speed of ray tracing and artistic rendering. Memory and CPU speed are also factors that can contribute to improved performance. A multi-core system, such as a system that uses an Intel i7 or AMD Ryzen processor, are good choices.Multiple and/or larger displays can improve productivity.Chief Architect's tabbed window interface allows you to take full advantage of multiple monitors to expand your workspace and increase productivity. When adding monitors, make sure that your graphics card supports multiple monitors.For more information on hardware, you can access benchmark sites like. There are also frequent discussions of hardware on that can be helpful.
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DESCRIPTION
I keep encountering errors, lockups, or the program closes unexpectedly when I run Chief Architect on my Mac computer. What might be the cause?
CAUSE
There are a number of different reasons why Chief Architect may be encountering errors or suddenly exiting, including the Mac not meeting the System Requirements for running the software, needing to have updated drivers (particularly for the video card), or a third party application may be conflicting with the software's operation.
RESOLUTION
Since there are a number of possible causes for the undesirable software behavior, some basic troubleshooting is required in order to identify the reason for a particular issue.
Please follow all of the recommendations in this article in order, from most to least common, until the issue has been corrected. When followed, the steps below resolve almost all known issues with Chief Architect software programs crashing on a Mac.
STEP 1 - Verify System Requirements
First, it is extremely important to make certain that your computer meets the minimum system requirements for running the software. The minimum, and recommended system requirements for running the software can be found on the website at the appropriate link for your program below.
Please note that running in an emulator, or virtual machine environment, such as Parallels, VirtualBox, or VMWare Fusion is not supported.
If your Mac does not meet the minimum system requirements for your version, then you should consider installing on an alternate system that does meet, or exceed, the requirements.
STEP 2 - Download Program Updates
If your computer meets the System Requirements for running the software, then the next step is to make sure you are using the most current program version of your Chief Architect software program.
In Chief Architect and Home Designer software programs, you can verify whether you have the latest program update by selecting Help> Download Program Updates from the program menu.
You can also access the Program Updates page on the website at the appropriate link below for your version.
STEP 3 - Basic Initial Troubleshooting
If your Mac computer meets or exceeds the System Requirements, and you are running the most recent update available for your software, then all of these additional basic troubleshooting steps bulleted below should be tested.
STEP 4 - Modify Accessibility Settings
After testing the basic troubleshooting steps above, if you are still experiencing issues with the operation of your Chief Architect software program on a Mac computer, then you should try restarting the system in Safe Mode by following the instructions in this Apple support article: https://support.apple.com/en-us/HT201262
Once you have completed the instructions, launch Chief Architect and test to see whether the issue still occurs. If starting up your Mac in Safe Mode resolves the behavior, and if it continues to fail when restarting up the Mac normally, then there is likely a conflict with a third party application running on your system. STEP 5 - Modify Accessibility Settings
The most common third party application conflicts that we have recorded have to do with software that modifies the Accessibility settings of the Mac.
To troubleshoot if this is the case, first Save your work then select File> Exit to close out of the Chief Architect software if you have it open. Next, navigate to System Preferences> Security & Privacy> Accessibility on your Mac. If there are any checkmarks next to a program application, remove them.
Note:You may first need to unlock the dialog by selecting the padlock icon in the lower left corner and entering your User Accountpassword to make changes.
STEP 6 - Repair Disk Permissions
If adjusting the Accessibility settings does not resolve the issues that you are experiencing on your Mac when using the Chief Architect software, then you may need to repair permissions.
STEP 7 - Create a New User Account
If none of the above steps have resolved the issues on your Mac, then you should create a brand new Administrator User Account, log in using that Account, and attempt to use the software using the new account to test whether or not you continue to experience problems with regards to running the program.
For information on creating a new user account, please see this Apple support article: https://support.apple.com/guide/mac-help/set-up-other-users-mtusr001/mac STEP 8 - Advanced Troubleshooting
If you have completed all of the troubleshooting steps listed in this article and still have not been able to determine the cause of the slowness in your plan, then please submit all of the following information to Chief Architect's Technical Support team for advanced troubleshooting.
Note: Some of the requested information may identify you, as well as specific information about your computer, but it will also help us determine the source of the problem. Please be assured that any files submitted to Chief Architect Technical Support will be used for troubleshooting purposes only.
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January 2023
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